Returns / Exchanges

RETURNS OR EXCHANGE POLICY

We hope you love your purchase but we understand that mistakes can be made.

If you are not happy with your purchase,  full priced items can be returned for a Store Credit. You can then use this credit to purchase your new item. Credit expires within 12 months, and can be used on any item online. Once your return is received processing time can take 2-3 business days.

Customers who received an Item with a manufacturing fault or an incorrect item to the item ordered are entitled to either a full refund or replacement as per our discretion, please contact us via the return lodgement form below before sending the item back. 

CONDITIONS OF RETURN

Your makeup looks stunning on your face but it's not so nice on our clothes. So please take care when trying on your new garments for the first time.

Returns will only be accepted if returned in original clean condition with tags: unworn, unwashed, unperfumed, free from make-up & fake tan.

We do not hold items for exchange while your returned item is being sent back.   

Postage must be covered to send the item back to us.

ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS.

Due to hygiene reasons, we do not accept returns on intimate sets with briefs, makeup or jewellery so please choose wisely.  

It is recommended that you use a traceable delivery method for all returns to insure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

RETURNS

Please fill in this form to lodge your return.

Returns must be returned to the store within 20 days of purchase, any items returned after 20 days of purchase will not be accepted.

If your return has been accepted, you will be notified via email regarding your store credit.

Due to the popularity of our range, we cannot guarantee that we will have a different size or the item you desire in stock.

Unreturnable items and/or returned items which do not satisfy the above Conditions of Return will not be accepted and will be returned to the customer.